Technology-enabled business services leverage a combination of proprietary technology and services to help corporations improve the efficiencies of their business processes to drive superior operating performance. These providers utilize “best practices,” global resources, industry relationships, proprietary technologies and focused efficiencies to save customers money while providing excellent, high-value services.
Underlying our IT strategy is that demand for tech-enabled business services continues to be driven by escalating expectations for organizations to reduce costs, streamline operations, increase workforce flexibility and foster innovation. Capital constraints created by the recent recession and the need for corporations to be more flexible should only serve to amplify the advantages of the outsourced subscription models relative to the traditional on-premise software model or in-house business processes.
Click here for a case study on River Cities’ portfolio company SmartSignal.