McLaren Health Care, the largest fully integrated health system in Michigan, will deploy PerfectServe®'s clinical communication and collaboration (CC&C) solution across 20 locations spanning Michigan's Lower Peninsula and part of the Upper Peninsula. These locations include 14 hospital sites with 3,159 licensed beds, ambulatory surgery centers, imaging centers, and home health and hospice facilities.

With this partnership, PerfectServe achieves two important milestones:

  1. An increase in the total number of PerfectServe hospital clients to over 200
  2. The addition of over 1,500 physician users, bringing the total number of Michigan providers on the PerfectServe CC&C platform to over 12,500, which represents one-third of all physicians in the state

"Our investment in PerfectServe plays an important role in a continual quest to improve care quality, financial outcomes and provider efficiency," said Michael McKenna, M.D., Executive Vice President, Chief Medical Officer, McLaren Health Care. "We will use the platform to further reduce our rapid response team times for deteriorating clinical situations such as myocardial infarctions, stroke, and others. We also look forward to standardizing and streamlining clinical communications to reduce care delays, for example, immediately connecting our emergency department personnel with the correct on-call physician for specialty consults." PerfectServe will also help McLaren Health Care analyze CC&C data to drive an array of quality improvement initiatives, reduce care delays, simplify clinical communications workflow, and advance patient satisfaction with their care.

"PerfectServe will play a key role in the system-wide roll out of our new electronic health record (EHR)," said Mark O'Halla, Executive Vice President, Chief Operating Officer, McLaren Health Care. "We want to make sure that temporary staff members supporting our training efforts can easily connect with the right provider and exchange secure text or voice messages that meet our HIPAA compliance goals."

PerfectServe's Dynamic Intelligent Routing® automatically identifies the right care team member for any given clinical situation. Unique to the marketplace, the capability incorporates each user's workflow rules, multiple call schedules, roles, patient assignments and preferences with algorithms to connect healthcare professionals. The solution is mobile device agnostic, supporting Android and iOS personal and hospital-provided devices, and integrates with legacy VoIP calling devices and pagers.

"Efficient communication underlies every clinical initiative. The McLaren executive team is partnering with PerfectServe to create an enterprise-wide digital communication platform that will play an important role in their health information technology strategy," said Terry Edwards, President and CEO, PerfectServe. "The future demands that organizations replace fragmented communication and messaging systems that place a heavy burden on clinicians, requiring them to sort through situational variables and interpret complex communication workflows. We appreciate the opportunity to work with McLaren's visionary team and help their clinicians leverage data to facilitate care coordination."

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