Mercy Health Standardizes Clinical Communication at 23 Provider Facilities with PerfectServe

PerfectServe announced today that Mercy Health, a Catholic health care ministry serving Ohio and Kentucky, and one of the largest health care systems in the country, has standardized clinical communication across its 23 hospitals and hundreds of clinics, urgent care, and medical center locations.

Throughout 2017, Mercy Health completed its clinical communication standardization project by deploying PerfectServe throughout its CincinnatiYoungstownLorain, and Toledo, Ohio facilities.

Randall King, MD, CMIO and Chief of Staff at Mercy Health – St. Vincent Medical Center in Toledo, recalled the solution’s smooth activation at his facility in 2014. Said Dr. King, “It was a very straightforward transition. Physicians downloaded the phone app and began immediately reaping the benefits. Users of the app get quicker information — such as traumas coming in or transfers with specific needs. Historically residents and physicians had to page and wait for call-backs. Now they and all of Mercy Health’s care team professionals use PerfectServe to quickly and securely exchange information.”

Approximately 3,250 Mercy Health physicians, nurses, pharmacists, physical therapists, radiologists and other clinical care team members use PerfectServe’s cloud-based platform, which is accessible via mobile app, phone or desktop. Users can make phone calls or send secure text messages, coordinate on-call scheduling, manage multiple unit assignments, and transmit team alerts. PerfectServe’s Dynamic Intelligent Routing® capability automatically identifies and immediately connects to the right care team member for any given clinical situation at any time.

“Having one communication system connecting all care team members across facilities is essential for true patient-centered care,” said Mike Hibbard, Vice President and IT Chief Applications Officer at Mercy Health. “PerfectServe enables our medical personnel to more efficiently collaborate on any given patient. Our communications are properly routed, acknowledged, received and acted upon in a timely manner to achieve the highest quality care outcomes.”

“Fundamental priorities for Mercy Health are enabling patient-centered communication and reducing response times to minimize clinical variation and unnecessary risk among patients,” said Terry Edwards, President and CEO of PerfectServe. “We’re proud to partner with Mercy Health to improve and safeguard the healthcare delivery experience for all.”